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09BAS06 BUSINESS PROCESS OUTSOURCING
4 0 0 4
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UNIT
I |
INTRODUCTION AND
ISSUES IN BPO |
12 |
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Outsourcing of Business Process - Benefits of BPO - Business
Process Outsourcing Vs. Information Technology Outsourcing - Drivers
of BPO - Process - Centric
Organizations - Portfolio Management - BPO Strategic Partnering - Conceptual
Model - Management Competencies - Relationship Management - Implications
of BPO Model |
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UNIT
II |
BUSINESS
PROCESS MANAGEMENT |
12 |
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Business Process - Stake
Holders - BPM - Concepts - Process Centric Organization and
Business Process Maturity Model - Business Process Performance
Monitoring and Exploitation - Business Process Innovation - Business
Process Migration |
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UNIT
III |
BPO
MANAGEMENT |
12 |
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Managing BPO - Lifecycle
of BPO - Process due Diligence - Outsourcing Management
Structure - Service Provider Due Diligence - BPO Contract
Negotiation and Monitoring - Project Evaluation |
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UNIT
IV |
BPO
RISK MANAGEMENT |
12 |
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Managing Risks - Risk
Exposure Matrix - Mitigation Strategies of Risk |
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UNIT
V |
STRATEGIC
ADVANTAGES OF BPO |
12 |
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Fundamentals of Strategic
Advantage - Strategic Outsourcing Decision Matrix - Characteristics
of Strategic Outsourcing - Strategic Outsourcing Options - Strategic
Partnering as the Service provider`s outsourcing Strategy - Planning
Framework for Strategic Planning - BPO Knowledge Process
Outsourcing-Introduction
TOTAL: 60 |
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TEXT BOOKS: |
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Sl.No. |
Author(s) |
Title of the
Book |
Publisher |
Year of
Publication |
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1. |
Saseena K B C and Sangeetha Shah Bharadwaj |
Business Process Outsourcing
for Strategic Advantage |
Excel Books |
2007 |
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REFERENCE BOOKS: |
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Sl.No. |
Author(s) |
Title of the Book |
Publisher |
Year of
Publication |
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1. |
Mohan Babu K |
A Framework for Managing
outsourced projects |
Tata McGraw Hill |
2006 |
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2. |
Marica Robinson and Ravi Kalakota |
Business Models,ROI and Best
Practices |
Mivar Press |
2004 |
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3. |
Simon Domberger |
A Strategic Guide to Outsourcing |
Oxford University
Press |
1999 |
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WEB URLs:
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